Last Updated: June 2026
At TMC HALAL MEAT LTD, we are committed to providing quality pre-packaged food products and a positive customer experience. This Refund Policy explains the circumstances under which refunds, replacements, or other resolutions may be available.
Food Products and Returns
Due to the nature of food products and hygiene considerations, we are generally unable to accept returns of products that have been delivered, opened, or stored outside our control.
Customers are encouraged to review product descriptions, ingredient information, allergen details, and order information carefully before placing an order.
Damaged, Incorrect, or Faulty Products
If you receive a product that is damaged during transit, incorrect, defective, or significantly different from the item ordered, please contact us as soon as possible after delivery.
To help us investigate the issue, we may request:
- Your order details
- A description of the issue
- Photographs of the product and packaging where applicable
Once reviewed, we may offer an appropriate resolution, which may include a replacement product, partial refund, or full refund where justified.
Items Not Eligible for Refund
Refunds or returns will generally not be provided in the following circumstances:
- Change of mind after the order has been dispatched
- Products that have been opened, consumed, or altered
- Products not stored according to the storage instructions provided
- Issues arising after the product has been handled improperly by the customer
- Minor variations in packaging, appearance, or presentation that do not affect product quality
Order Cancellation
Customers may request cancellation before an order has entered the dispatch process.
If an order has already been processed or dispatched, cancellation may not be possible.
Refund Review Process
Each refund request is reviewed individually based on the information available. Our team may contact customers if additional information is required to assess the request.
Submitting a refund request does not automatically guarantee approval.
Approved Refunds
Where a refund request is approved, the refund will be issued using the original transaction method whenever possible.
Processing times may vary depending on financial institutions and service providers.
Product Availability
In rare circumstances, a product may become unavailable after an order is received. If this occurs, customers will be contacted regarding available options.
Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Reviewing product details before ordering
- Checking products upon delivery
- Following all storage and handling instructions
Our Commitment
We aim to resolve genuine product concerns fairly and efficiently while maintaining food safety and quality standards.
Contact Us
For refund-related enquiries, please contact:
TMC HALAL MEAT LTD
72 Primrose Street
Rochdale
OL12 6AW
United Kingdom
Email: tmchalalmeat@outlook.com
Phone: +44 7907680261